Thank you for your interest in pursuing a career with P&K! If you have any questions, please feel free to email HR Manager, Karen Swinton.
Location: All Locations
Type of Employment: Full time
Establishes a knowledge center within P&K Midwest to improve product resolution cycle times. Communicates best practices among all locations. Works with Service Departments to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs. Conducts investigations into machine problems using CCMS, Machine Dashboard, Expert Alert information, external information sources and previous experiences and knowledge of machine systems
Major Responsibilities include:
*Serves a resource for Service Department
*Documents CCMS cases
*Coordinates CCMS cases
*Works with JD to identify emerging product quality concerns and support problem resolution
*Identifies, communicates and executes process improvements in Service and Parts departments
5+ years experience n Service and Parts with demonstrated experience meeting performance metrics
Proficient with computer functions including experience with Service ADVISOR, Parts ADVISOR, and other computer based diagnostic repair tools
Proficient with mechanical, electrical and hydraulic systems used in of road, construction, lawn, or heavy equipment
Excellent communication skills, written and verbal
Successful customer service experience
Excellent ability to analyze and interpret date and reports
PROUD TO BE EASTERN IOWA'S LOCAL JOHN DEERE EXPERTS.
We look forward to hearing from you soon and thank you for your interest in joining the P&K team!