Service Advisor - Waterloo, IA

Thank you for your interest in pursuing a career with P&K! If you have any questions, please feel free to email HR Manager, Karen Swinton.

Location: Waterloo, IA
Type of Employment: Full time


  • Fields internal and external customer inquiries to the Service Department.
  • Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
  • Works closely with other department personnel to manage the work flow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
  • Opens and maintains work orders.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Reviews Pathways “What’s New” regularly.
  • Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
  • Performs other duties or functions as directed by management in line with the objectives of the dealership.

Service Admin Qualifications:

  • Previous service experience
  • Familiar with JD and competitive products
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Demonstrable strong organizational skills
  • Demonstrable problem solving and decision making skills
  • Ability to work under pressure and meet deadlines
  • Ability to work in and promote a team atmosphere
  • Must be able to handle stressful situations and handle multiple tasks simultaneously
  • Ability to handle changing priorities
  • Detail oriented
  • Must exhibit ability to be self-motivated

Apply Now


We look forward to hearing from you soon and thank you for your interest in joining the P&K team!