Thank you for your interest in pursuing a career with P&K! If you have any questions, please feel free to email HR Manager, Karen Swinton.
Location: Waverly, IA
Type of Employment: Full time
Fields internal and external customer inquiries to the Service Department.
Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
Works closely with other department personnel to manage the work flow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
Opens and maintains work orders.
Reviews work orders for completeness and accuracy prior to customer billing.
Reviews Pathways “What’s New” regularly.
Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
Performs other duties or functions as directed by management in line with the objectives of the dealership.
Service Admin Qualifications:
Previous service experience
Familiar with JD and competitive products
Excellent customer service skills
Strong verbal and written communication skills
Demonstrable strong organizational skills
Demonstrable problem solving and decision making skills
Ability to work under pressure and meet deadlines
Ability to work in and promote a team atmosphere
Must be able to handle stressful situations and handle multiple tasks simultaneously
Ability to handle changing priorities
Must exhibit ability to be self-motivated
PROUD TO BE EASTERN IOWA'S LOCAL JOHN DEERE EXPERTS.
We look forward to hearing from you soon and thank you for your interest in joining the P&K team!